include previous emails when replying to email | Voters

include previous emails when replying to email

silvia hua

Currently, when you reply to an email, even if the thread ID is specified, the previous messages are not included.

August 9, 2023

Tero Vaalamäki

API needs clear reply to thread option for any AI agents to make sense in Highlevel.

Keith Besherse

Yes. And show what address the email is going to (primary and Cc/Bcc):

https://ideas.gohighlevel.com/conversations/p/reply-to-email-address

Keith Besherse

HighLevel is not an Email Service Provider.

https://ideas.gohighlevel.com/conversations/p/ability-to-add-cc-on-an-email-reply-in-conversations

Keith Besherse

The message should thread like any normal email service provider, and we should be able to REPLY ALL if the inbound message was addressed to multiple people.

Keith Besherse

https://ideas.gohighlevel.com/conversations/p/reply-all-conversations-not-porting-properly

Keith Besherse

https://ideas.gohighlevel.com/conversations/p/reply-all-button-for-emails-to-show-whos-included

Linda Flynt

Also need CC and BCC option at the same time

Joe Solano

It seems very odd when you click Reply in the conversation view to an existing email to NOT have the original message included in the reply message, no other email client behaves like this.

Harry Gilliam

make it optional