Several whatsapp numbers not allowed
H
Hernan Alonso
If I use WhatsApp Coexistence for one number in a GHL sub-account, GHL does NOT allow me to add any additional WhatsApp API numbers to that same sub-account.
To use multiple WhatsApp numbers, I would have to completely disable Coexistence and connect ALL the numbers through the WhatsApp API.
Is this limitation specifically at the GHL sub-account level, or is it a limitation of the WhatsApp account itself?
I’m asking because I need to understand whether there is any way to keep one number on Coexistence while using additional API numbers for the same business.
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S
Samantha Wong Crunch Team
On Meta, Coexistence (WhatsApp Business App) WABA, does not allow multiple phone number, unlike the usual Cloud API (WhatsApp API) that supports up to 20.
So, naturally, HighLevel does not support it either. But it can be resolved as long as HighLevel allow us to connect to multiple WABAs.
So, for example, if we have 5 coexistence numbers, we will have 5 WABAs on Meta. HighLevel needs to allow us to add multiple WABAs.
The status for this is currently "coming soon".