email deliverability issue: need different send email from login email
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Raymond Strippy
need ability to set a default from email for user instead of the log-in email. my users like to use a person email for login, such as their gmail but we need the ability to set a default send from that reflects the company url for brand consistency and email deliverability.
Log In
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Keith Besherse
I think several requests on the Ideas Board are symptoms of the same underlying issue: HighLevel currently treats multiple types of email as though they belong to the same sending architecture.
In practice, there are at least three distinct categories of email:
> Personal or one-to-one communication written and sent by a user.
> Transactional or system-generated messages triggered by workflows, notifications, receipts, reminders, etc.
> Marketing or bulk email sent to larger audiences through campaigns.
Each serves a different purpose and carries different deliverability considerations.
Personal email should support natural business communication, route replies back into Conversations, and allow users to work from within the CRM instead of managing separate systems.
Transactional email should prioritize reliability and consistency, and can often be separated onto a dedicated sending domain or subdomain.
Marketing email carries the greatest reputation risk and is typically best isolated from business-critical communications so bulk sending activity does not impact day-to-day correspondence.
I encourage the product team to think about this as an email classification and sending architecture problem rather than a simple sender-address feature request. Solving it at that level could address multiple deliverability and workflow requests across the platform at once.
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Keith Besherse
Yes, this is one of the main reasons for this request: https://ideas.gohighlevel.com/conversations/p/send-as-dropdown
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Sales & Marketing
Merged in a post:
Need to add a from email field for staff members for conversations so the email used in conversations isn't their personal login email.
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Shane Mccormick
Staff members have to use a personal email in order to get their login security code. That email should not be automatically used when they are going in and sending emails via conversations.
Or even the option of a default send email for everyone. It makes no sense to send from their personal gmail acct in the from field.
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Brad Clark
Totally agree.