GHL, please provide a status on this request. Thanks!

PLEASE enable this feature.

just curious, were you ever able to find a solid workaround for this?

This was a pretty common limitation back then, especially trying to keep transfers inside the system instead of routing to personal numbers.

We’ve since built CRM Phone Pro (now live on the GHL Marketplace), which gives more control over call routing using Telnyx including more flexibility with how calls are transferred between numbers and users.

Would be interesting to hear what you ended up doing.

Same issue here. Our team won't give out personal numbers so warm transfers are basically useless right now. Need the transfer to ring their LC app or browser, not their cell.

Come on GHL! This feels like we are stuck in the past, this should be a standard feature I cannot simply transfer to another user's web or mobile app, I can only transfer to their personal mobile phone number, which none of our staff wants (for obvious reasons). It should also respect the users availability settings too eg don't ring the users mobile app if it is outside their work hours.

BUMP. Please add an option to transfer calls internally to other staff members. We do not want to transfer to our staff mobile numbers. This is not allowed through our company policy and must be done internally. Same as how GHL added an internal chat that stays within the GHL web app, we want the same for calls.

yeah, I have a team right now that's not very happy that the only transfer is to a cell phone, not to another web app user.

Please oh please!!!

NEED THIS! Once this is available we can stop using Open Phone.