IVR system
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Clay Toma
Now we need the ability for the IVR to forward to the users leadconnector app instead of having to forward to a number outside of GHL. Let's keep everything in GLH! :) Vote here for that improvement: https://ideas.gohighlevel.com/lcphonesystem/p/ivr-needs-to-ring-in-app-users-instead-of-forwarding-to-an-outside-number
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Tyler Zegil
Clay Toma omg we were just about to start building this out for one of our main clients... yeah... definitely want to keep the call inside GHL... however, the call would still be recorded... probably the only feature lost would be the ability to patch the call to a second party.. which would be usefull but not a deal breaker for most small businesses
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Eddie Middlebrooks
This is already a thing.
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Tyler Zegil
Eddie Middlebrooks - i think they added it after i posted this but the suggestiion here wasn't marked completed or merged with another IVR related suggestion 🤷♂️
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Luis Alberto Arce
We need it bad
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Tyler Zegil
Luis Alberto Arce: I'm suprised they haven't marked this complete, they just launched an IVR feature, I haven't even had time to check out more than the YouTube announcement video on it though
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Osayande Angaza
Tyler Zegil: I just came here to say the same thing. This feature was added in November 2023 and is done through Workflow Automations. I expect to try it next week myself.
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Robert Monaco
going back to twilio
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Andy Johns
With the ability for a recording while ringing and while on hold if there is a hold option
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Stephen Mannenbach
100% ON THIS!!! Just had a client request it and it's a GREAT idea! If we can set this up so it basically live transfers the leads without a telemarketer that would be excellent. Would make the CRM easier to sell to lenders at least. ;)
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Mo Abu Suleiman
Yes, this feature is definitely needed
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Angel Gabas
I agree on this IVR system is really need for multiple number or staff that handle inbound calls.
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Keith3 Besherse
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Ulani Fisher
this is something that is needed asap. I have a client that has multiple numbers for each location when he only wants one number and the ability to send to each location by pressing a number. This is needed, especially with the A2P changes that require each phone number to be registered. This would avoid so many unnecessary charges when paying for each numbers one time registration fee.
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