HL Phone Dialer Can't dial extensions
J
Johnny Northcutt
The phone app doesn't allow you to dial extension numbers on automated phone systems. If you're trying to contact someone at a company with an auto attendant good luck. You're not getting through.
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S
Stephane Vachon
You can technically work around this today with a separate custom field for the extension, but that doesn't really solve the problem — you still have to remember or manually look up the extension every time.
What's actually missing is support for the ";" wait character directly in the phone field itself (e.g. +14045556789;1200). That's standard dialer behavior: it connects the main number, pauses, then lets you tap once to send the extension instead of having to recall or type it. Right now there's no way to store that in HighLevel at all — a custom field just isn't the same thing.
Native support for ";" in the phone field would actually solve this, no workaround needed.
Main feedback thread is : https://ideas.gohighlevel.com/contacts/p/phone-number-extensions, you should put your vote there for more impact!