Call routing - Being able to select specific times to route calls from one line to another | Voters

Call routing - Being able to select specific times to route calls from one line to another

upcoming

DEAN HAWE

A client asked me if it was possible to have the number routed to the office during business hours so that those who had the most updated schedule could schedule appointments and then after non-business hours have the calls routed to a 24-hour call line

HIGHLVL-I-750

October 26, 2019

Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL

We've had to build workarounds using workflows and multiple phone numbers for this exact scenario. Really messy setup and clients always ask why it can't just route based on business hours like every other phone system.

Sales & Marketing

Merged in a post:

Update call routing logic

Mario Aldayuz

Remove forwarding of all calls to an assigned user as this negates the ability to use swap pools on a website / GMB profile / elsewhere without it automatically forwarding every call to the user. Use case: front desk should receive calls when placed to X phone number, however Y salesperson is assigned that contact and can see only their information, whereas X user is able to see all information.

April 14, 2026

Sales & Marketing

Merged in a post:

Ability to turn off/or redirect incoming calls outside of office hours

Josh Koch

Would like incoming calls to go directly to our voicemail when they call outside of normal business hours. Whether it's a manual button we check or a place we could enter office hours in.

Or at the very least, could we have another auto-reply text that can be chosen when calls come in outside of normal business hours? The current auto-reply text we use looks like it comes from a person, not an automated one. On the weekend when we're not working we can't get back to them right away and it looks like we just sent a text but are now ignoring them.

April 14, 2026

Ronak Jindal

marked this post as

upcoming

Justin Gammill

Ronak Jindal Thank you for the update on the new call queue feature. This is going to be huge for our team, and I'm sure many others. Will this be implemented within the next 30-60 days? Any expected timeline would be greatly appreciated.

Jose Rodriguez

Ronak Let's go Ronak!! You got this ✊ This feature will be great to have

Andrew Bradley

How is such a basic tool still not implemented?

John Mecham

Question is: is there a workaround for this?

Seems to be the same thing. https://ideas.gohighlevel.com/lcphonesystem/p/users-availability-settings-for-inbound-calls

richard peoples

We need to have a team queue for inbound callers based on coverage times. For example, caller selects respective option then if no one is available, they remain in queue until someone is and then routed accordingly based upon rules. As of now, when caller selects option they can only be routed to one user and if that user isn't available then call terminates to voicemail or text. Please help.

mike jones

richard peoples Hello Richard. I got something for you. I'm about to post it into the group.

Isaiah Spencer

Yes, we need this functionality! Enable call forwarding rules based on time of day. Better yet enable call forwarding to particular numbers based on all kinds of factors through conditional steps in workflows.

Michael DuPree

Yes! This exactly

mike jones

I'd recommend getting an actual enterprise business phone system to accomplish this properly, even when they do get this done, you can guarantee it's going to take a while before they work out the kinks. We've had this operational for three years now. Custom advanced dialing interface and connect to any void provider that you'd like Let us know if you have any questions and if we can help you.

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