Call routing - Being able to select specific times to route calls from one line to another
upcoming
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DEAN HAWE
A client asked me if it was possible to have the number routed to the office during business hours so that those who had the most updated schedule could schedule appointments and then after non-business hours have the calls routed to a 24-hour call line
HIGHLVL-I-750
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Ronak Jindal
upcoming
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Justin Gammill
Ronak Jindal Thank you for the update on the new call queue feature. This is going to be huge for our team, and I'm sure many others. Will this be implemented within the next 30-60 days? Any expected timeline would be greatly appreciated.
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Andrew Bradley
How is such a basic tool still not implemented?
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richard peoples
We need to have a team queue for inbound callers based on coverage times. For example, caller selects respective option then if no one is available, they remain in queue until someone is and then routed accordingly based upon rules. As of now, when caller selects option they can only be routed to one user and if that user isn't available then call terminates to voicemail or text. Please help.
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mike jones
richard peoples Hello Richard. I got something for you. I'm about to post it into the group.
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Isaiah Spencer
Yes, we need this functionality! Enable call forwarding rules based on time of day. Better yet enable call forwarding to particular numbers based on all kinds of factors through conditional steps in workflows.
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mike jones
I'd recommend getting an actual enterprise business phone system to accomplish this properly, even when they do get this done, you can guarantee it's going to take a while before they work out the kinks. We've had this operational for three years now. Custom advanced dialing interface and connect to any void provider that you'd like Let us know if you have any questions and if we can help you.
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Ryan Robbins
100% need this asap. Multiple clients need this.
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Lamarr Green
I would love for my VA to be able to transfer calls to me
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Keith Besherse
Shivam HighLevel,
What happens if two workflows are triggered by the same inbound call? Does the call get dropped if one of the workflows terminates due to failing an If/Else?
We have the ability to pass a contact to a different workflow. If a call is in progress will the call be dropped due to the workflow termination or will the call continue in the new workflow?
Core Platform, Sales & Marketing
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Zachary Tucker
Ideally, GHL has the following capability:
I do NOT want a contact to be added to a specific workflow UNLESS it is during a specific time of day/week. For example, I only want a contact to enter a specific workflow if they call/text outside of business hours (Business hours are 8 AM - 5 PM, Monday - Friday). If they call/text within business hours, they should NOT be added to this workflow.
Ronak Jindal
under review
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