Call routing - Being able to select specific times to route calls from one line to another
planned
Nate Lasko
I did this in our IVR system and it seems to be working by checking to see what the current hour is and comparing it to our business hours and that I believe has worked so far. We are only one day into testing though so lol
A
Anthony SIFTR Admin
Hello, I would really appreciate some support by voting for this idea: https://ideas.gohighlevel.com/automations/p/new-contacts-followers-almost-usless
S
Shivam HighLevel
planned
J
Jeffrey Lewis
Shivam HighLevel: Any plans to have a workgroup queue for inbound callers? For example, caller selects respective option then if no one is available, they remain in queue until someone is and then routed accordingly based upon rules. As of now, when caller selects option they can only be routed to one user and if that user isn't available then call terminates to voicemail or text.
T
Todd Mobley
Or just the ability to forward calls to any number via workflow action.
S
Susie Sun
I would like to see this too!
C
Charlie Miller
CMON MAN
B
Brandon S
Yes, need the ability to ring multiple numbers at once. Most of my clients use CallRail call routing capabilities. We need this in the CRM to feel confident about replacing another service.
B
Bethan Perel PSH
Ability to divert incoming calls to different numbers to match users/team members who work part time, set hours. EG, Monday-Tuesday to user 1, Wed-Fri to user 2.
A
Alex Vujic
I have a client that wants the same # to have a forwarding schedule based on hours because their business has 4 partners and they want to divvy up who gets calls and when depending on the day and time. I thought this would have been in workflows but it's not. Most other virtual phone services have this feature.
L
Leon S
Surprised this isn't already in GHL as spam calls are just crazy
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