User's availability settings for Inbound calls
R
Ralp Dexter Bongato
There are times that the assigned user is not available any time of the day, so it would be helpful to forward the calls to those users who are available currently available instead of playing the voicemail.
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B
Bill Sholar
User availability for inbound calls should also be on or off depending on their calendar -- setting appointments can determine if a user is available, so a workflow using incoming calls (with IVR, for example) should be able to do the same.
K
Keith Besherse
Prasoon Dadhich, Shivam HighLevel, Chase Buckner, Varun Vairavan:
One way to implement this.
Allow a Custom Value in the phone number field of the Call Connect action.
Then…a separate workflow would swap the phone number/LC mobile app user name at the specified shift change time &/o day of week.
W
Walter Black
Please make this happen. I am tired of getting calls hours after I stop working.
J
John Betterr
Given calendar availability already exists, hopefully GHL will realize this improvement is low-hanging fruit. This feature is standard in all the competing phone systems and should therefore not have to wait for a large volume of votes
L
Lemar Molina
We have this set up already. You should check out ghlcallcenter.com
It's an integration for your ghl account