User's availability settings for Inbound calls
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Ralp Dexter Bongato
There are times that the assigned user is not available any time of the day, so it would be helpful to forward the calls to those users who are available currently available instead of playing the voicemail.
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S
Sales & Marketing
Merged in a post:
Round Robin phone calls in a way that if one team member is not available to connect it moves to the next team memeber.
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ourbiz1982@gmail.com
This would benefit the clients by allowing the sales team to maximize their opportunities to connect with new prospects. That way if one person on the sales team is busy then the call automatically routes to the next sales person to give them the opportunity to connect with the prospect.
HIGHLVL-I-983
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Sales & Marketing
Merged in a post:
Round Robin Rollover
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Ed McGilley
This feature is useful if sales person 1 does not answer his/her RR call after X rings then the system will call or rollover to salesperson 2, then 3, etc until answered.
HIGHLVL-I-888
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Randy Benigni
Round Robin calls to sales team
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Bill Sholar
User availability for inbound calls should also be on or off depending on their calendar -- setting appointments can determine if a user is available, so a workflow using incoming calls (with IVR, for example) should be able to do the same.
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Keith Besherse
Prasoon Dadhich, Shivam HighLevel, Chase Buckner, Varun Vairavan:
One way to implement this.
Allow a Custom Value in the phone number field of the Call Connect action.
Then…a separate workflow would swap the phone number/LC mobile app user name at the specified shift change time &/o day of week.
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Walter Black
Please make this happen. I am tired of getting calls hours after I stop working.
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Michael Fernandez
how has this been requested since 2019 and still not available
Ronak Jindal
Merged in a post:
It would be great if the phone system handles spill over. Meaning, if someone is on the phone to a customer and another customer calls it can call another member of the team. Also, the option to transfer incoming calls would be great also.
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Kieran McInerney
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Steveo Stewart
Having to use a 3rd party phone IVR to transfer to is painful. We are so close! If we can just get to the point of being able to utilize an auto-attendant (IVR) withing GHL, it would be spectacular!!
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John Mecham
Given calendar availability already exists, hopefully GHL will realize this improvement is low-hanging fruit. This feature is standard in all the competing phone systems and should therefore not have to wait for a large volume of votes
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