Business phone blocked from being LC/Twilio number
J
Jakin Harper
Ability to add LC/Twilio number (with external forwarding number) in the business information, erroneously blocked - stating will cause looping.
Looping will not occur. I have this working successfully on 4 locations:
Location > Business Profile > Business Phone
- same number as -
Location > Phone Numbers > Number Pool > Default Outbound number (with forwarding to personal phone number)
Apparently, validation of the Business Phone was updated, but did not include logic to confirm if forwarded externally. The error message when filling out Business Phone: "You cannot use your inbound number here, it will create a call loop."
This is a issue and needs to be rectified, as stated in ticket #737964.
J
Jakin Harper
GHL is aware. There are no scheduled releases/fixes that I can report that tackle this atm.
Workaround:
Keep "Location Settings > Business Profile > Business Phone" blank. Instead, manually update websites/funnels/forms/SMS & email templates with hardcoded number purchased from LC Phone.
- OR
Buy a number from a different provider, and that should work
How are either of these workarounds better than fixing the negative & unintended behavior (malfunction) preventing reasonable expected use?
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Jay Woodcook
I have been asking about this in private and HighLevel Facebook groups for quite a while now. As a developer, it made very little sense on a forwarded number and is quite limiting for small businesses. #DevTeam please consider fixing this soon. Everyone else, let's get some visibility & votes from Agency Owners on this.
A
Agency Profile
Can we please get this done because it causes the issue of now my clients personal cell number is being shown in Invoices.