Ability to turn off/or redirect incoming calls outside of office hours | Voters

Ability to turn off/or redirect incoming calls outside of office hours

Josh Koch

Would like incoming calls to go directly to our voicemail when they call outside of normal business hours. Whether it's a manual button we check or a place we could enter office hours in.

Or at the very least, could we have another auto-reply text that can be chosen when calls come in outside of normal business hours? The current auto-reply text we use looks like it comes from a person, not an automated one. On the weekend when we're not working we can't get back to them right away and it looks like we just sent a text but are now ignoring them.

August 1, 2023

John Betterr

Question is: is there a workaround for this?

Seems to be the same thing. https://ideas.gohighlevel.com/lcphonesystem/p/users-availability-settings-for-inbound-calls

Michael DuPree

Yes! This exactly

Victor Glez

We need the greeting that can be customized for business hours and after hours.

Derek Loewen

In Automation > Workflows you can insert an "If/Else" block and create a condition based on the time of day or weekday.

Becca Ellison

Derek Loewen but there is no action for "send to voicemail" - what would the action be after the block?

Laura Thornton

Yes definitely need this!

Loren Espejon

Badly want this feature too please for our clients who do not want to receive calls outside their working hours and be shocked that leads are calling in the middle of the night when they're about to sleep. We could block off time in calendars but not in calls.

Todd Frederickson

I have to pay for openphone and LC just to not have the phone ring after 5PM to my VA. It's money I could spend elsewhere. I would like to see this critical feature added to route calls correctly.