Remove Credit Card Requirement for 100% Discounted Purchases
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Joii Villones
I’d like to suggest an improvement to the checkout process in Go High Level. Currently, when a 100% discount coupon is applied to a product, users are still required to enter their credit card details, even though the total amount due is $0.
This can be inconvenient for users, as it adds an unnecessary step and may cause hesitation in completing the transaction. Removing this requirement for fully discounted purchases would improve the user experience and streamline the checkout process.
I appreciate your time and consideration, and I’d love to hear if this is something that could be updated in a future release.
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Warren Moser
This is not solved and is still an issue on Forms and surveys where a payment is asked for. My client has an application fee ($25) at the end of a survey. They offer a 100% coupon to existing clients or workshop attendees and it is requiring credit card info even if the coupon is applied. RED Flag for users. They are literally losing clients because of this.
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Sales & Marketing
Merged in a post:
Don't require credit card information on a free offer
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Rachel Parmet
I have coupon codes for 100% off. Customer should not have to input payment method on a $0.00 purchase.
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Sales & Marketing
Hi All,
It already works for 100% discount coupons or $0 products in case of Funnels, Websites and Stores (https://ideas.gohighlevel.com/changelog/no-need-of-credit-card-if-its-a-0-checkout). Please list which checkouts additionally we are expecting here to have this on the builder and we'll inform the respective checkouts to add it to their roadmap. This is not centrally on Payments and has to be on individual builders/settings of checkouts.
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Rebecca Petty-Rowe
Sales & Marketing Still an issue for coupons in calendars.
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Adriana Martinez
Sales & Marketing I'm attempting this inside a Membership Offer (using a coupon code to bring it to $0) and there's still a requirement for credit card info
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Robyn Hass
Agreed this is a major issue for me in beta testing a few items I am selling. I have to manually add people. The 100% coupon code still requires a credit card.
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Matt Barbey
Sales & Marketing - it is believed by support that this is no longer and issue, but it is for calendar transactions brought to $0 with a coupon.
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Matt Barbey
Shaun Clark - This is related to this one that is not truly complete https://ideas.gohighlevel.com/e-commerce-stores/p/remove-credit-card-requirement-for-0-transactions-after-applying-coupons
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Josh Davis
This is causing me major problems where I have had to code entire password protected pages to give away a product for free to certain people that would otherwise be a free product. Please remove this requirement, users would never enter credit card info "for verification purposes only" on a free product download.
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Kevin Eaton
This has actually been solved. Here's the post: https://ideas.gohighlevel.com/changelog/no-need-of-credit-card-for-if-its-a-0-checkout
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Jason Roberts
Kevin Eaton This has not solved the problem. This only works if the product cost is actually $0. However we are asking for it to work when a 100% coupon is applied. I have a course that is $5,000. But for previous students I give them a 100% off coupon code so that the new total is $0. However GHL form is still requiring them to fill out their credit card information. The credit card information requirement should go away once the coupon is applied, but It should still be required for everyone else without a coupon.
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Matt Barbey
Kevin Eaton it has not been solved. Still an issue for coupons in calendars.
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Kevin Eaton
Agreed! I'm working on affiliate partnerships and want to show the value when I offer it for free to other list owners.
How can we get the credit-card required for a $0 purchase removed?
Thanks!
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Joshua Keelin
Any update on this? This is absolutely a red flag and an issue for memberships.
I work with corporations, and I use single billing through square, then I create a coupon code for the employees that brings monthly subscription cost to $0.
But requiring an employee to put in a CC is a major hang-up, and deal breaker.
Any other solution?
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