RE: Enhance "Internal Notification" to send a group SMS.
IDEA: Add a "TO USER TYPE" called "Send Group SMS"
This enhancement would allow an automated workflow to send (1) internal notification via text message to a group SMS. The SMS group is selected from My Staff Users.
For us, this would be helpful when working remotely we don't know who is available to immediately contact a lead that was generated from a website. With an internal group SMS, the workflow would send the contact information to the group SMS and whoever is available would be able to instantly notify the other members of the group the lead is being worked on.