Ability to select which outbound number sending SMS for multiple locations
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Cooper Johnson
For a subaccount that has one website for multiple locations: The ability to discern which outbound number is being used to send text based off of locations in the same workflow. I have an if/than statement to start my workflow to discern which location was selected on their gravity form and then has auto assign users for tasks and manual calls. On both ends of the tree, whenever a SMS is sent, it comes from the same number for both locations regardless.
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Linus Bjørnstad
We currently have a limitation where one number is used for Voice and another for SMS. When replying to messages, users must manually select the SMS number to avoid sending from the Voice number. If the Voice number is used, the message fails to send.
On the web app, users can manually choose which number to send from inside the conversation. However, this option is not available in the mobile app. As a result, the mobile app always tries to send from the Voice number, which causes an error and prevents the message from being delivered.
This is becoming a major issue for us because our clients mainly use the mobile app. At the moment, we are not able to roll this out to clients because messaging from the mobile app is unreliable when multiple numbers are configured.
A good solution would be:
Add the ability in the mobile app to manually choose the “From” number directly in the conversation, similar to the web app.
Add a setting where users can define a default outbound SMS number, so replies automatically use the correct number.
Ideally, if a conversation is SMS-based, the system should automatically use the SMS-capable number by default.
This would significantly improve usability and prevent failed outgoing messages.
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Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL
Running into this constantly with multi-location clients. The workaround with custom fields works but gets messy when you have 5+ locations. Really need native location-based number selection in workflows.
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Charissa Godwin
I just found another idea page with the same requests and more people voting for it - highly suggest we all vote there as well! https://ideas.gohighlevel.com/lcphonesystem/p/selecting-phone-number
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Zaak Muro
Here is how I do this: https://www.youtube.com/watch?v=E7RadhCwHrs
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Charissa Godwin
Zaak Muro Thank you for that workaround. It looks incredibly helpful.
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Zaak Muro
Charissa Godwin Glad I could help
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Vit Muller
This is a must.. i run my business in few countries .. there needs to be ability for system to recognise what country a leads send message / calls from.. then when we reply back / call back it should automatically pick a number on our system that will work.. (I have few numbers few each country I operate in).