We need this for sure! That changes the game.

For those who need this immediately… Jason Rule Jason Rule made this for you!

Yes!!!

Yes please

Very basic feature that should have been implemented

why is this not done ???

YES ! Its crazy to me this wasnt done day 1

We also need it to put a timestamp when our sales or support team replies for SLA tracking purposes.

This is crucial! We have an automation setup for our live chat support, if a user doesn't respond to the live chat query within a certain timeframe, it sends another automated message saying we'll be in touch, but if they do respond within the timeframe, that second automated message doesn't send, right now I have to add a tag to stop the automation firing, but having a "user replied" trigger will automate that

Long overdue, Im shocked this doesnt exist