Trigger from outbound communication
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Ryan Hartigan
There is no way to trigger on outbound SMS/email and no way to wait for an outbound SMS/email. 90% of our clients now ask for a round robin to happen again after a certain period of time of no contact made from the salesrep. But we are not able to have anything trigger or stop an automation based on an action taken by the salesrep. Unfortunately, this means sometimes a salesrep’s leads is assigned to the next salesrep even though they did everything right in terms of getting to the lead as fast as they could
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Keith Besherse
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Tommy Mutchler
Yes, This should also include manual/automated outbound messages as trigger options.
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John Flaniken
Super valuable! MUST include filters for which user send the communication
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Jacob Radcliffe
Also posted here https://ideas.gohighlevel.com/automations/p/user-replied-trigger
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Ryan Hartigan
Core Platform this is a highly voted feature and very valuable. I have lost large clients from not having this and have more than half of my clients ask about it.
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Mark Joseph
This would be SUPER helpful.
Use case: I would like to create a workflow that notifies/reminds the assigned user to respond to a prospect/customer message if no attempt has been made in over 5 minutes so that prospect/customer messages do not get missed.
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Dustin Miller
I agree. I want to trigger a workflow based on replies sent outbound to customers. For example, if the outbound message includes "escalated" then it's something I might want a manager to see or to record as a customer service issue.