Workflow Action or Trigger: "User Reply" and "Automated Reply"
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Connor Corkrin
This would be the ability to add a step in a workflow to use in the Conditional actions, or as a workflow trigger, when an actual live user replies to a contact vs. an automated (bot or workflow-based) reply. This adds a TON of value, as it allows the removal of additional steps such as manually removing a tag in order to meet a condition to continue or kill a workflow.
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D
Divyam Bhadoria
Merged in a post:
Differentiate between Outbound communication sent by User VS. Automation
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Jake Buchanan
We would like to trigger certain automations based off of when an outbound call or SMS or email is sent by a USER but NOT by the Automation.
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Darren Walker
This is crazy....long over due especially with conversational AI integrated so deeply.
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Alejandro Ramos
This function is urgently needed for user response triggers, very useful for AI agents that require human intervention.
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Rohan Williams
This is a very important need and a huge oversight. Right now I am forcing my sales reps to use tags manually when they reply to leads, but this needs to be done automatically because sometimes they forget.
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Srikanth Chellaboina
Merged in a post:
Adding "User Reply" Trigger & Action to Workflow
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Yousef Hussein
This feature would allow us to add an action step or trigger to a workflow when a user replies to a contact from Web platform or from Mobile app. This would add significant value, as it would allow users to remove additional steps from their workflows, such as manually removing tags to meet conditions or terminate the workflow.
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Kamren Mister
We definitely need this!
Devin Tyler
Bump this is so useful idk how many upvotes it takes to make this happen but PLEASE