I use Conversation Ai to catch new leads coming in, but after a staff member takes over the conversation I want the Ai bot to not send them any more messages.
We already have the functionality to make the bot go to sleep for up to 48 hours but it needs the option to be permanent after a contact is assigned to a staff member.
We have leads turn into customers that text us a few days later and the AI tries to collect their contact info again like they are a brand new lead.
It confuses customers and looks unprofessional.