Fallback variables
t
tone c
Include feature to fallback to an alternate variable input on e-mails when data isn't available. For example, in an e-mail where you want to put Hi (name), as the greeting, but not all contacts in high level have a name, you can include a fallback i.e., Hi (name,fallback=Friend),
HIGHLVL-I-2733
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I
Ismail Leghari
This is a must have. Especially for people that call in that have no names attached to them
B
Brahim Hamichan
I'd love to simply have this:
{{contact.first_name || "there"}}
Instead, I need to create an entire workflow just to place a fallback value. Now a lot of my contacts are called 'there'.
Or I have to add an if node and create multiple email templates.
This would be amazing to have.
C
Clifford Paulick
P
Paige Battcher
Yes, I'm looking for this solution as well.
A
Asrafuzzaman Khan Nahin
Hey, any updates?
S
Seth Davis
This is a much-needed improvement!
V
Vera Wang Cassara
agreed
P
Pallavi Kothari
Merged in a post:
Fallback and Conditional Snippets
l
lee@agentdo.com
Add conditional tagging/personalization feature. Users can enter a multi-element tag such as {{contact.first.name, contact.last.name, Hey}} Condition-based personalization rules or "dyanmic personalization":For example, If contact Custom Field == Dallas, TX, then insert Dallas, TX into email.Else if Custom Field == NULL, then insert Custom Field_2.Else do not send email to this user. The idea is really to be able to add personalized snippets to emails with confidence. If a custom field isn't populated, a snippet like this would not make sense:"I noticed you went to college at the University of Texas" so, because the custom field is not populated, the entire snippet needs to change to a fallback like..."I noticed you used to work at Amazon"
HIGHLVL-I-2008
P
Pallavi Kothari
Merged in a post:
Fallback / Placeholder value for system fields
P
Phil Masi
For example, if we're inserting {{contact.city}} in a campaign, but we know that not all of our contact records contain city, it's going to send through a blank value to the contact. If there was a fallback option such as {{contact.city|your area}} then it would instead insert "your area" in place of the blank value.
HIGHLVL-I-1716
J
Joe Natoli
Just need Fallback. ASAP
Conditionationals can be added later as it's more complex programatically.
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