We propose a significant upgrade to GoHighLevel’s gamification and rewards system to boost user engagement, offer admins more flexibility, and integrate with automation. The current system, limited to three rewards with basic text, restricts customization and motivation. Below are our suggestions to make the feature more robust and engaging.

Increase Reward Quantity

The cap of three rewards limits incentive options. We recommend allowing unlimited rewards or a higher limit (e.g., 10–12). This would enable admins to tailor rewards for diverse communities, such as coaching or business groups, fostering scalability and relevance.

Detailed Reward Customization

Replace single-line descriptions with bullet-point lists for each reward level to improve clarity and appeal. For example:

Level 2 Reward: Active Member

Access to an exclusive video tutorial

30-minute coaching call

Digital profile badge

10% discount on premium features

This format makes rewards more enticing and transparent.

Progressive Higher-Level Rewards

Extend detailed customization to all levels (e.g., Level 3, Level 4). Higher tiers should offer greater value to sustain engagement. For instance:

Level 5 Reward: Community Leader

Full premium course access

VIP live Q&A invitation

Custom badge with priority visibility

Free event ticket

This ensures long-term user motivation.

Automation for Reward Delivery

Integrate rewards with automation workflows for seamless delivery. Examples:

Auto-grant course access upon reaching a level.

Send personalized emails/SMS with discount codes.

Notify users of achievements via in-app alerts.

Allow custom triggers, like rewarding course completion or webinar attendance, for a dynamic system.

Additional Engagement Features

Reward Previews: Show next-level rewards to motivate users.

Flexible Points: Let admins set custom point thresholds per level (e.g., 100 for Level 2, 500 for Level 5).

Diverse Triggers: Reward actions like logins, poll responses, or email opens.

Progress Tracker: Add a visual bar showing points and level progress.

These upgrades would empower admins to build vibrant communities while saving time via automation. Users would enjoy clear incentives, fostering loyalty. This would position GoHighLevel as a leader in community engagement tools, driving retention and growth.

As currently conceived, gamification rewards community participation only.

I would like to require more points for each level, maybe as much as 5x more points required per level! But reward more behaviors.

Some courses are worth 0 points, but others might be 1, 2, or even 3 points (if they are the foundation for that particular community).

I would also like to reward a login at least once per week just to encourage people to access the community. And, rewarding participation in the live events has obvious benefits.

And, rewarding clicks on the notification email buttons and replying to notification emails has utility for the community owner by increasing email anti-spam filters.