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October 1, 2026

new

Phone System

📢 Voice Pricing Updates - Effective October 13, 2026

📅 Effective Date

October 13, 2026

Overview

To maintain calling infrastructure quality, service reliability, and coverage across global telecom networks, we are updating list prices for select international Inbound (Incoming) and Outbound (Outgoing) Voice minutes.

🎙️ Inbound Voice Price Updates

Per-minute prices for incoming calls in the following countries will change on October 13, 2026:

Argentina

Local Incoming Minutes: $0.0107/min →
$0.0115/min

Belgium

Mobile Incoming Minutes: $0.0113/min →
$0.0125/min

Brazil

Local Incoming Minutes: $0.0100/min →
$0.0115/min

Chile

Local Incoming Minutes: $0.0107/min →
$0.0115/min

France

Local Incoming Minutes: $0.0100/min →
$0.0115/min
Mobile Incoming Minutes: $0.0120/min →
$0.0125/min

Germany

Local Incoming Minutes: $0.0100/min →
$0.0115/min
Mobile Incoming Minutes: $0.0100/min →
$0.0125/min

Ireland

Local Incoming Minutes: $0.0100/min →
$0.0115/min

Israel

Local Incoming Minutes: $0.0107/min →
$0.0115/min

Italy

Local Incoming Minutes: $0.0100/min →
$0.0115/min

Mexico

Local Incoming Minutes: $0.0100/min →
$0.0115/min
Mobile Incoming Minutes: $0.0100/min →
$0.0125/min

Netherlands

Mobile Incoming Minutes: $0.0100/min →
$0.0125/min

New Zealand

Local Incoming Minutes: $0.0100/min →
$0.0115/min

Poland

Mobile Incoming Minutes: $0.0107/min →
$0.0125/min

Puerto Rico

Local Incoming Minutes: $0.0105/min →
$0.0115/min

South Africa

Local Incoming Minutes: $0.0107/min →
$0.0115/min
Mobile Incoming Minutes: $0.0107/min →
$0.0125/min

Spain

Local Incoming Minutes: $0.0100/min →
$0.0115/min

Sweden

Local Incoming Minutes: $0.0107/min →
$0.0115/min

Switzerland

Local Incoming Minutes: $0.0100/min →
$0.0115/min

United Arab Emirates

Toll Free Incoming Minutes: $0.3675/min →
$0.4220/min

📞 Programmable Outbound Voice Price Updates

Per-minute prices for outgoing calls to the following destinations will change on October 13, 2026:

Belgium

Mobile: $0.0387/min →
$0.0439/min

Chile

Standard Outbound: $0.0475/min →
$0.0540/min
Mobile: $0.0746/min →
$0.0852/min

France

Standard Outbound: $0.0187/min →
$0.0209/min
Mobile : $0.0404/min →
$0.0437/min

Germany

Standard Outbound: $0.0283/min →
$0.0332/min
Mobile: $0.0420/min →
$0.0467/min

India

Mobile: $0.0496/min →
$0.0533/min

Ireland

Mobile: $0.0945/min →
$0.01032/min

Israel

Standard Outbound: $0.0294/min →
$0.0332/min
Mobile: $0.0646/min →
$0.0737/min

Japan

Standard Outbound: $0.0746/min →
$0.0809/min

Mexico

Standard Outbound: $0.0160/min →
$0.0178/min

Morocco

Mobile: $1.0748/min →
$1.2354/min

Netherlands

Mobile: $0.0241/min →
$0.0271/min

New Zealand

Standard Outbound: $0.0305/min →
$0.0345/min
Mobile: $0.0840/min →
$0.0960/min

Philippines

Standard Outbound: $0.2066/min →
$0.2370/min
Mobile: $0.2938/min →
$0.3325/min

Poland

Standard Outbound: $0.0315/min →
$0.0356/min

Puerto Rico

Standard Outbound: $0.0200/min →
$0.0224/min

Singapore

Standard Outbound: $0.0423/min →
$0.0432/min

Slovakia

Mobile: $0.1158/min →
$0.1326/min

Spain

Mobile: $0.1800/min →
$0.1985/min

Sweden

Standard Outbound: $0.0187/min →
$0.0209/min
Mobile: $0.0714/min →
$0.0815/min

Switzerland

Standard Outbound: $0.0419/min →
$0.0476/min
Mobile: $0.1802/min →
$0.2041/min

Turkey

Mobile: $0.2875/min →
$0.3300/min

🔍 WHY ARE PRICES CHANGING?

Telecommunications carriers periodically update the per-minute costs associated with routing and connecting voice calls across global networks.

These pricing adjustments reflect updates in those underlying carrier connection costs and our ongoing investments in global voice infrastructure and call quality.

✅ WHAT DO I NEED TO DO?

No action is required.

The new list prices will automatically take effect on October 13, 2026.

If you have an active fixed-price agreement covering any of the affected voice routes, your contracted pricing will remain unchanged for the duration of that agreement.

🙏 THANK YOU

We know how important billing transparency is for your business. We remain committed to keeping you informed well in advance.

If you have any questions, please reach out to our Support team.

September 30, 2026

improved

Communities

Granular unsubscribe controls for Community emails

Members now have precise control over their community email preferences - unsubscribing from a specific notification type in one community no longer affects emails from other communities or the rest of the platform.
✨ What's new?
Previously, clicking Unsubscribe
 in a Communities email could opt the member out of all platform email communication. This meant they could miss relevant updates from other communities and other parts of the platform.
With granular unsubscribe controls, the preference now applies only to the community that generated the email and the specific notification type - such as a comment mention or a new post with @everyone.
⚙️ How it works
When a member clicks Unsubscribe
 in a community email:
A confirmation page shows the community name and the specific notification type being turned off.
The member confirms the scoped unsubscribe preference.
Future emails matching that community and notification type are stopped.
All other community and platform emails continue as normal.
If a member clicks an unsubscribe link that has already been used or has expired, they see a clear message confirming no settings were changed.
The disabled notification can be re-enabled at any time from the member's notification settings.
💡 Why This Matters
A single unsubscribe action shouldn't silence an entire platform. Granular controls mean members can opt out of the specific emails they don't want while continuing to receive relevant updates from other communities and notification types - reducing accidental platform-wide opt-outs and keeping engagement intact.
📝 Notes
Unsubscribe preferences are scoped per community and per notification type.
Invalid unsubscribe links display a clear message with no settings changed.
Members can re-enable any disabled email notification from their notification settings at any time.

September 29, 2026

new

Custom Objects

Companies

Fix : Delete Options from Dropdown, Multi-select, Radio & Checkbox Fields in Custom objects and companies

You can now delete options from Dropdown, Multi-select, Radio, and Checkbox fields for Custom Objects and Companies, bringing the same capability already available for Contact and Opportunity fields.

If an option is already used, existing records keep the value while the option is removed from future selection.

What’s New?

Delete unused options permanently
Remove used options from future selection without losing existing record data
See how many records use an option before deleting it
Existing filters, Smart Lists, and workflows continue to work

Why This Matters

You can clean up outdated or incorrect field options without breaking historical data or existing automation.

How to Use

Go to Settings → Custom Fields
Open a Custom Object or Company field
Delete the required option
Review the affected-record count, if applicable
Confirm deletion

Pro Tips

Used options remain visible on existing records
Deleted options cannot be selected for new records, filters, or workflow conditions
Contact and Opportunity fields already support deleting options

September 29, 2026

new

Snapshot

Custom Objects

Companies

Company & Custom Object Smart Lists Now Supported in Snapshots

Agencies can now include Company and Custom Object Smart Lists in Account Snapshots and reuse the same segments across multiple sub-accounts.

Instead of rebuilding filters and Smart Lists for every client, agencies can configure their CRM segmentation once and deploy it as part of a reusable Snapshot.

What’s New?

Add Company Smart Lists to Snapshots
Add Custom Object Smart Lists to Snapshots
Reuse Smart List setups across destination sub-accounts
Refresh existing Snapshots to include newly created Smart Lists

Why This Matters

Smart Lists are often the starting point for how agencies organize and act on CRM data.

For example, you might create Smart Lists for:

Companies in a specific industry or account tier
Properties in a particular city or price range
Policies approaching renewal
Memberships nearing expiry
Any Custom Object segment relevant to your business

With Snapshot support, these segments can now be standardized and reused across client accounts, making onboarding and CRM setup significantly faster.

How to Use

Go to Agency View → Account Snapshots
Create a new Snapshot or refresh an existing one
Select the required Company Smart Lists and Custom Object Smart Lists
Include the relevant objects and fields used by those Smart Lists
Load or push the Snapshot to the destination sub-account

Pro Tips

Test your Smart Lists in the source sub-account before adding them to a Snapshot
Include the underlying object and field configuration used by the Smart List
Review the destination sub-account after loading the Snapshot

Learn more

: Help doc

September 29, 2026

new

Phone System

Mexico Fixed-Line SMS Deprecation : In-App Status Pill

Due to an upstream carrier migration, SMS is no longer supported on Mexico local phone numbers. To make this clear, we've added a status indicator directly in the Phone Numbers table.

What's New

"SMS not supported" status pill on Mexico local numbers ":

Under Manage Numbers >> Phone Numbers, any Mexico local number now shows an "SMS unavailable" pill alongside its existing status pills, so admins can see at a glance which numbers lost SMS capability.
This applies to both existing and newly purchased Mexico local numbers.
Improved multi-pill layout : When a number carries more than two status pills, they now wrap within the column instead of breaking the table layout.

How to find :

Go to Settings >> Phone Numbers >> Manage Numbers >> Phone Numbers tab.

If you have a Mexico local number, you'll see the "SMS not supported" pill with a tooltip for more context.
Voice (and WhatsApp, where applicable) continues to work as normal.
The buying journey for phone numbers remain unchanged and the numbers which are affected because of this carrier side dependency will show up with capability other than SMS . Please ensure that you make your number purchases accordingly

No setup is required ,the pill appears automatically for affected numbers.

Please feel free to reach out to our support teams in case of any queries.

September 29, 2026

new

Ad Manager

Meta Campaign Budget Optimizer in Ad Manager

🚀 Summary of the release

We’ve enhanced

Meta campaign budgeting in Ad Manager

, giving advertisers more control over where their campaign budget is managed and how Meta can optimize spend across ad sets.

Users can now choose between a

Campaign budget

and an

Ad set budget

, enable Meta’s

budget sharing across ad sets

, and manage supported budget and bid strategy settings directly within the campaign builder.

👀 What’s New?

Choose where your budget is controlled

Campaign budget
– Set one budget for the campaign and let Meta distribute it across ad sets automatically.
Ad set budget
– Define and manage budgets individually for each ad set.

Share budget across ad sets

When using
Ad set budget
, users can enable
“Share up to 20% of your budget with other ad sets.”
Meta can shift a portion of budget between eligible ad sets based on performance.
Individual ad set budgets remain configurable while budget sharing is enabled.

Daily and Lifetime budgets

Campaigns support both
Daily
and
Lifetime
budget types.
When budgeting is managed at the ad set level, the budget and applicable schedule are configured for each ad set.

Bid strategy controls

Choose between supported strategies such as:
Highest volume
and
Cost per result goal
When
Cost per result goal
is selected, the target cost is configured at the ad set level.

Post-publish budget management

Budget setup can be updated after a campaign is published.
Users can move between
Campaign budget
and
Ad set budget
, with the required budgets provided for the applicable ad sets.
Meta may temporarily restrict additional budget-setting changes after an update, based on Meta’s own rules.

Contextual guidance

The campaign builder now explains how campaign and ad set budgets work.
When budget sharing is enabled, users are informed that Meta may redistribute up to 20% of an ad set’s budget across other eligible ad sets.

👷 How to Use?

Go to
Ad Manager
and create or edit a Meta campaign.
Under
Budget
, choose:
Campaign budget or Ad set budget.

If
Ad set budget
is selected, optionally enable
Share up to 20% of your budget with other ad sets.

Configure the applicable
Daily or Lifetime budget
.
Select the required
Bid strategy
.

If using
Ad set budget
, open each ad set to configure its individual budget, schedule, and applicable cost per result goal.

Review the campaign and publish.

⭐ Why It Matters

Previously, Meta campaign budgeting options in Ad Manager were more limited. This enhancement gives advertisers greater flexibility to decide whether Meta should optimize spend across the whole campaign or whether budgets should remain controlled at the individual ad set level.
With optional
ad set budget sharing
, advertisers can retain ad set-level control while still allowing Meta to dynamically shift a portion of spend toward better-performing opportunities.

📝 Notes

Budget-sharing availability and post-publish changes remain subject to
Meta’s own eligibility and editing restrictions
.
The exact behavior of budget sharing can depend on the campaign and ad set configuration.
Budget and schedule controls are shown at the appropriate campaign or ad set level based on the selected budget setup.

September 28, 2026

new

Invoicing

Design Custom Invoice Layouts with the New AI-Powered Layout Builder

Businesses can now design their own invoice layouts with the new Layout AI Builder. Describe the invoice layout you want, and AI builds it for you. Then fine-tune any element in a visual builder and apply the layout to the invoices your customers see. You get full control over how your invoices look, without writing code or relying on one fixed template.

🚀

Create and Edit Invoice Layouts with AI

Generate a layout with AI - Give the builder a prompt describing the invoice you want. For example: "A clean two-column invoice with my logo top-left, an itemized table in the center, and payment terms and bank details at the bottom." See what it builds from that alone.
Recreate an invoice you already use - Upload or describe your current invoice layout and let AI rebuild it, instead of starting from a blank template.
Fine-tune the result, your way - You're not locked into the first result. Keep asking Layout AI for further changes, or open the layout in the container to manually adjust style and content, and add, remove, align, or delete elements directly.
Every AI change saves a restore point, so you can go back to any earlier version from the chat. You can also undo changes from the toolbar.
Rate AI responses with a thumbs up or thumbs down to help improve results.
Publish is available once the layout has content. Publishing takes you back to the Layouts list, where the layout shows its new published version.

🧰

Manage All Your Layouts in One Place

Build separate layouts for different clients, services, or business needs, then check your layouts list. Try previewing, downloading, cloning, or deleting a layout from there.
Switch between grid and list views.
Search layouts by name, and sort by name or last updated date.
Preview any layout without leaving the list.
Rename, clone, or delete a layout from its ⋮ menu.
View history shows who created, edited, published, or copied each layout, and when.

🛠️

How do layouts work with Invoices

Pick a published layout for any invoice, and your customer sees that design on the invoice preview.
The layout locks once an invoice is sent or partially paid.
If a layout is deleted, invoices that were already sent keep showing the original design.
Draft invoices that used a deleted layout switch to the default layout.

🔍

Where Can I Find This?

Go to Payments, then Invoices & Estimates dropdown. You'll find the Layout AI Builder under Layouts.
Generate a layout with AI
Once you create and publish a layout, you can select it when creating invoices.

🧭

How to Activate:

Go to Settings → Labs → Sub-Account.
Search for AI-Powered Custom Invoice Layouts.
Click Activate Feature.
Turn on access for sub-accounts one at a time, or turn it on for all of them at once.

September 27, 2026

new

Introducing New Templates

We are thrilled to announce our new web templates, designed to elevate your marketing efforts. Whether building a website, creating a sales funnel, or sending email campaigns, our versatile and user-friendly templates have you covered. Fully customizable and professional, they streamline your workflow, saving you time and letting you focus on engaging your audience and driving results.
List of New Templates
------------------------------------------------------
🚀 1 New Website Templates Published
  🚀
------------------------------------------------------
Business, Coaching & Consulting - 1
------------------------------------------------------
🚀 1 New Funnel Templates Published
  🚀
------------------------------------------------------
Other - 1
-----------------------------------------------------
🚀 8 New Social Templates Published
  🚀
-----------------------------------------------------
Creative - 2
Real Estate - 2
Travel & Hospitality - 2
Other - 2
-----------------------------------------------------
🚀 2 New Facebook Ad Templates Published
  🚀
-----------------------------------------------------
Business Coaching & Consulting - Professional Business Coach
Marketing Agency - Executive Event Marketing
-----------------------------------------------------
🚀 5 New Google Ad Templates Published
  🚀
-----------------------------------------------------
Beauty & Fashion - Cosmetic Skin Clinic
Automotive - Car Rental Agency
Travel & Hospitality - Campground
Restaurant & Bar - Caterer
Real Estate - Home Staging
-----------------------------------------------------
🚀 7 New LinkedIn Ad Templates Published
  🚀
-----------------------------------------------------
Creative - Creative Arts Studio
Creative - Dance Company
Finance - Accounting Support Specialist
Finance - Financial Remediation Services
Marketing Agency - CRM Software
Medical - Family Practice Physician
Medical - Physiotherapy Practice
------------------------------------------------------
📣 1 New Snapshot
 📣
------------------------------------------------------
Beauty & Fashion - Hair Salon

September 25, 2026

new

Mobile App

Ask AI

Ask AI Voice - Mobile App

Talk to Ask AI instead of typing. Tap the mic, speak, and the assistant answers out loud — it listens while it talks, so you can interrupt it mid-sentence like a real conversation.

🤔 The Challenge

Ask AI on mobile was typing-only. On a phone, in a car, between appointments — typing a long prompt is the slowest possible way to ask a question. Web already had voice; mobile didn't, so the one place you'd most want to just talk was the one place you couldn't.

✨ Solution

Full two-way voice on Ask AI, at parity with the web experience — your speech streams up live, the assistant's reply streams back as audio, and everything lands in the same chat you already know.

❓ What all can be done

Tap the mic and talk: your words appear as a bubble while you're still speaking, then settle into the final transcript with a duration label.
Hear the answer: the assistant replies out loud through your speaker or headset, with the text highlighting in time with the voice so you can read along.
Interrupt anytime: start talking while the assistant is speaking and it stops immediately and listens to you — no waiting for it to finish.
Answer its questions by tap: when the assistant shows a question or approval card, the mic pauses on its own, then picks back up once you've answered.
Keep going through bad signal: a dropped connection shows a "reconnecting…" pill and resumes the same conversation instead of starting over.
Minimise and come back: close the Ask AI sheet mid-conversation and the floating button shows voice is still live — tap it to jump right back in.
Talk hands-free over a headset: AirPods and Bluetooth headsets are used automatically, with echo cancellation so the assistant never hears itself.

⭐ What you get out of it

Ask in five seconds what used to take a paragraph of thumb-typing.
A real back-and-forth — interrupt, redirect, follow up — instead of one-shot prompts.
Works on the move: hands-free over a headset, with calls, Siri and backgrounding handled cleanly so nothing is left recording.
Same conversation, same history: voice and typed messages live in one thread — switch between them whenever it suits you.

🛠️ How to get started?

Open Ask AI, tap the mic on the message bar, and allow microphone access the first time.
Speak your question — watch it transcribe live, then listen to the reply.

September 24, 2026

new

Reporting

Dashboard

Configure and filter your general widgets in sub-account dashboards

👀 What's New?

General Widgets on your sub-account dashboard are now editable — configure what data each widget shows by adding permanent filter conditions and setting custom date ranges. Also compare performance across periods, rename widgets, apply themes, and duplicate them.

New Conditions tab lets you permanently filter any general widget by assigned user, tags, source, lead value, custom fields, and attribution — filters persist every time the dashboard is opened
Date range override lets you lock a widget to a specific time period, independent of the dashboard-level date filter
Date property and date range are now shown explicitly on each widget face so you always know what time period you are looking at
Comparison mode lets you see current period vs last year or last period directly on the widget

👷 How It Works:

Go to Dashboard and click Edit dashboard (top right)
Hover over any general widget and click the three-dot menu (⋮) → select Edit
In the Configure tab — edit the widget title and set a date range override under Advanced Settings
In the Conditions tab — add permanent data filters by selecting a field, operator, and value
In the Themes tab — apply a visual theme to match your branding
Click Save — your configuration persists every time the dashboard opens

🌟 Why It Matters:

Your dashboard, your data
— stop seeing everyone's numbers every time you open the dashboard. Set Assigned user = Logged in user once, and every team member automatically sees only their own performance.
Trusted numbers
— the widget face now shows exactly which date property and date range it is calculating on, so two similar widgets showing different numbers no longer create confusion.
Client-ready dashboards
— rename widgets to client-friendly language, apply a matching theme, and duplicate widgets per segment. Turn a generic dashboard into one that feels built specifically for your client.
Permanent segmentation without rebuilding
— use custom fields, tags, or source conditions to permanently scope a widget to a specific segment. No more manual filtering every session.
Year-over-year visibility
— lock a widget to This Year with comparison vs Last Year. Every time your client opens the dashboard, they see their growth story at a glance.

⏭️ What's Next?

Configure what's shown in Funnel and Manual Actions widgets
Dashboard Quick Filter support for general widgets

📝 Notes:

Pipeline is available as a runtime filter on the widget face and is not included in Conditions.
Condition fields available vary by widget type and the module it belongs to (Opportunities, Email, Contacts, etc.).
General widgets do not currently respond to dashboard-level Quick Filters.
Full guide and use cases: Configure and Filter General Widgets

→