Weāre excited to introduce a powerful enhancement to your review management strategyā
Workflow Triggers for Facebook and Google Reviews!
This feature enables you to automate actions based on incoming reviews, so you can stay on top of your online reputation with ease!Whatās New?
- š¤ Workflow Triggers:Set up workflow triggers for new Facebook and Google reviews.
- š Smart Filters:Customise your workflow with smart filters based on:
- Spam Detection: Automatically handle flagged reviews without cluttering your workflow.
- Review Source: Use this filter to distinguish between reviews coming from Google or Facebook.
- Review Rating:Set specific actions based on the review rating, ensuring appropriate responses for every situation.
- āļø Streamlined Response Process:Map review details like ratings and content to various automated actions. This means you can automatically send follow-up emails, request further feedback, or escalate issues without manual input!
ā NOTE:
This 'Review Received' trigger is contactless, meaning the reviews are not linked to any specific contact.š
How to Get Started:
- Head to your Workflow section and create or edit a workflow.
- Select the "Review Received" trigger.
- Apply filters like Spam, Source, and Rating.
- Map your actions and save your workflow!
Why Youāll Love It:
This feature will save you time, ensure faster responses, and let you personalize engagement based on the review content. Itās an all-in-one solution for efficiently managing your reviews and maintaining a stellar online reputation.
Dive into the Workflow Triggers for Reviews and take your review management to the next level! šÆ
Want the full scoop on this feature?
š Check out our Support Guide!Weāre all ears!
ā¤ļø Got ideas for the Reputation Management? Share them on our Ideas Board and help shape the future! š”