Workflow Triggers off a Sent SMS or Email
B
Blake Petipas
Workflows at this time don't trigger off of SMS sent or email sent. I can get it to work when a phone call is made but not the other. Hopefully this can be added to triggers so i have better records for my sales team followup and outreach data.
Log In
A
Ahmad Elesawy
Please for the love of God, implement this
B
Brandon Burris
Same request, but a little more detailed:
But this is needed!
C
Chris Palumbo
NEEDED
T
Tommy Mutchler
Please GHL! We need this asap!
E
Edison Lopez
Please PLEASE PLEASE implement this. Also the Outbound call trigger, triggers after the call finishes rather than when the call is initiated which is also less than ideal.
J
John Flaniken
Critical for tracking touch attempts and follow ups for our sales team. Please implement!
W
Wil Horneff
this is also very important to be able to know if your team is getting back to messages in a timely fashion. You could create a customer replied WF that adds a tag and a Staff Replied worklfow that removes it or else an internal notification is sent for oversight.
E
Emily Bradshaw
I strongly agree. It would be great if high level would create a workflow trigger called "Message Sent" where we could then filter the trigger based on Channel and message source. This would be a great help for those of us who are utilizing AI to communicate with leads. If we could create a workflow with a trigger that can identify when a user jumps into the conversation and sends a message to the lead, then we could create an action within the workflow to automatically stop the AI (as the ai would no longer need to keep communicating). This does not seem like a difficult trigger to program. I hope HL can get this done soon.