I’d like to request a valuable enhancement to the Workflow automation system: a trigger or conditional logic based on call duration.

📞 Use Case:

Many of our clients need to monitor and take action on calls that last less than a defined threshold, such as 10 seconds. These short calls often indicate missed connections, hang-ups, or call routing issues.

✨ Feature Suggestion:

Please consider adding a Workflow trigger or filter such as:

"If call duration is less than X seconds..."

"If call duration is between X and Y seconds..."

This would allow users to automate actions like:

Sending follow-up SMS

Creating internal tasks or notifications

Logging the call differently

Triggering an alternative call strategy

🎯 Why It Matters:

This feature would provide more accurate automation, improve lead recovery, and enhance operational insights. Monitoring short-duration calls is a common requirement across industries where missed or dropped calls can directly impact conversion rates and customer satisfaction.