It would be nice to have the Ability to add contacts to a specific event within a workflow, instead of them having to start from the beginning of the workflow. I have found to need to case in a few scenarios, where a lead was forgotten to be added to the workflow, and then 4 weeks later I realixed he wasnt in the flow, but there is no way to catch him up with the rest of the students. hope this makes sense.

Currently, contacts can only progress through workflows step by step or via conditional logic (If/Else, Goals, or re-enrollment). However, there is no way to manually move a contact to a specific step inside an active workflow.

This creates limitations in real-life scenarios where a contact needs to be “fast-tracked” or redirected within the same workflow.

Proposed solution:

Add an option to “Move Contact to Step” within the workflow view or directly from the contact’s profile.

This would allow admins or agents to place a contact exactly at the right point in the workflow without workarounds like tags, custom fields, or duplicating automations.

Benefits:

Simplifies workflow management.

Saves time and avoids messy workarounds.

Gives users more flexibility to handle exceptions or manual adjustments.

When manually adding a contact into a workflow we should be able to choose any step in that workflow. For example you may want to skip the first few emails and just drop them into the appropriate email for that account. Reduces clutter and enhances user experience by putting them exactly where they need to be in the flow.