Pause Workflows When a Sending Limit Is Reached
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Bailey Cain
One of our clients has run into this issue several times. She hits her SMS sending limit while a workflow is in progress, which causes inconsistent results. Some contacts receive the SMS step as expected, while others are marked “unsuccessful” and still continue through the remaining workflow steps.
We would like the system to detect when the account has reached its SMS sending limit and automatically pause or stop contacts from progressing until sending is available again. Right now, contacts can move forward even if the SMS step fails, which means they miss part of the messaging sequence the workflow is intended to deliver.
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Keith Besherse
Chase Buckner Ryan Howell Shivam HighLevel Sales & Marketing Product Team RevEx Group Core Platform Srikanth Chellaboina
This has been requested several times in town halls for both SMS and email.
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Keith Besherse
Also, soft restriction (workflows and campaigns for marketing pause but not appointment reminders and not direct one-to-one manual send).
Possible Implementation:
Set the marketing message limit 25% lower; allow transactional to continue up to the full limit then (even after transactional limit) continue to allow manual.
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Keith Besherse
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Keith Besherse
Ideas Board Finds: Pause Email and Text Sending when limit is reached
What happens when we hit the sending limits?