Currently, when replying to an existing email thread in GoHighLevel, the platform defaults to the original sender's email address, with no option to switch to a different email account.

I recommend adding a feature that allows users to manually select a different connected email address when replying within an existing email thread. This would be especially useful for users managing multiple brands or client accounts from a single workspace.

Use Case:

A team member sends an initial email using one connected email (e.g., user@brandA.com), but later needs to reply using another (e.g., user@brandB.com).

Currently, the only workaround is to reply from Gmail directly, which disrupts workflow and requires leaving the GHL environment.

Even though replies from Gmail are synced back to GHL, the inability to switch senders inside GHL limits flexibility and efficiency.

Proposed Benefits:

Improved multi-brand communication management.

Smoother internal workflow for agencies and teams handling multiple domains.

Increased flexibility and professionalism in email interactions.

Thank you for considering this feature for future development.