No mobile option for chat widget
in progress
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A
Alex King
100%.
And why has it taken 2 years for it to be marked 'in progress'.. now into its third year and still not done. There are so many live chat software options out there, they pop up all the time from new, small dev teams, but this HL one is not intuitive, nor does it give a good user experience for admin or user.
Why on earth is there this focus on the phone number over and above email for someone who has chosen to interact with a chat widget? It's incredibly annoying for an online live chat to have phone number as mandatory! I don't get this thinking. Barely any other mainstream chat widget does this.
You can disable phone number for the 'email/sms' chat widget option but when you try to reply in conversations, the default is sms and it says 'no phone number'. And so when you reply in Conversations it doesn't reply like a normal chat support, you have to give it a subject line, and when the user gets the reply, it doesn't show the message they originally sent.
You have to wonder why GHL don't use their own live chat system.
M
Maximilian Loose
yess, great to see this is coming up!
G
Grant Collins Drums
Yes, this is a hurdle as people are not open to just giving out their mobile number for general enquiries.
S
Sales & Marketing
in progress
K
Karim Bel Hadj Soulami
Agreed 100%, this is a major friction point that should be removable if needed. This is a deal breaker in Europe/UK
I
Ina Mewes
no one over here would give their mobile number for a first contact. So could we please have the option to only ask for name and email address? (As this already should be enough to create or update the contact).
The chat widget is like a first sight. Entering even an email address (what we are used to) is a friction. Asking for the phone number is like stepping into someone on the street "Oh, you look like a customer, give me your number" ... nope, not working over here in Europe
P
Pooja Sanandia
Ina Mewes This is part of our roadmap to allow users to select more fields and keep it optional. We will expand on it soon.
D
Daniel Stanszus
This is also stopping clients of mine from using it, since giving a mobile phone number is not typical in the B2B industry that most of them operate in. They might enter their office number. But we can't change the wording of the field or make it optional as suggested above.
G
George Givargis
Yes please, or even better is to have the possibility to put a individual Fields into it exactly like the formbuilder for the ChatWidget
M
Maximilian Loose
please just make it optional
G
Grant Collins
Yes please! The vast majority of visitors will not give their mobile number out.
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