COMPLIANCE ISSUE: Allow the Chat Widget to be Email Only or SMS only or both.
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Danne Thomas
I have a client that is a financial advisor and they are not allowed to respond to a prospect via SMS without having a specific type of software installed for their compliance department. If the Chat widget would notify the client via email so they could respond promptly would be a great help and slo an added feature for functionality. Have a Automation response that triggers the web chat would be great!
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Sales & Marketing
Merged in a post:
Allow on email to show as only filled in chat widget
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Valentine Okoronkwo
We all know phone number is the default required field in the chat widget. But there should be a way we can request for only email address instead of phone number and email address in the chat widget. Most people are not comfortable giving out their phone numbers and are more comfortable with emails. Plus the twilio bill can get kind of expensive for agencies.
HIGHLVL-I-6979
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Andrew Wilson
similarly, I have a business where I don't want to collect phone numbers or do SMS marketing. I would like the option just to collect email addresses in the chat.
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Maximilian Loose
Yes please, emails only option
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Maximilian Loose
Yes please, emails only option
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Esther - makkelijke marketingtool - De Boer
Similar request from my client who doesn't want the phonenumbers untill we have whatsapp to be able to remove the required phone nr field from the webchat window since she is not going to use it anyway.
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Amber FG Funnels
Yes, the ability to use the chat widget without requiring a phone number from the lead, or a Twilio connection in the sub-account would be great!
We have many clients who do not use SMS at all in their sub-accounts and so cannot use the chat widget. Or who use SMS in a limited capacity but don't want to use it for chat because their cold audience is reluctant to provide a phone number (but not so reluctant with email).
Most notably, our European customers are especially wary of this due to GDPR guidelines on “collecting unnecessary information”.
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Toni Perrin
Yes totally agree with this!