WhatsApp templates don't remap after snapshot push
F
Facundo Riccillo
Push a snapshot update and every WhatsApp "Send Template" action in your workflows breaks. Real contacts hit that step and get nothing.
The action saves the template by its ID, and every sub-account has a different ID for the same template — same name, same language, different WABA. SMS and Email remap automatically on push, but WhatsApp doesn't. It just points at an ID that doesn't exist in that account and silently fails.
So after every push we have to open each sub-account and re-map the template inside every workflow, by hand. With dozens of clients that's hours per fix, and the automations stay broken the whole time.
All GHL needs to do is map WhatsApp templates by name + language on snapshot push, exactly like SMS and Email already do, instead of matching by raw ID.
This just shipped, so every agency moving to the official WhatsApp API is about to hit it.
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