WhatsApp Messaging Analytics - Detailed Report by Source & Template Performance
under review
H
Henrique Ferrarese
It would be incredibly valuable to have a detailed WhatsApp messaging report similar to the existing SMS analytics.
This report should include a breakdown of messages sent by source, differentiating between:
✅ Manually sent messages (via Conversations)
✅ Automated messages (via Workflows)
✅ Bulk messages (via Bulk Actions)
Additionally, we urgently need insights into messages sent using templates, including:
The number of template messages sent
The delivery success rate (delivered, failed, or undelivered)
The opt-out rate after receiving a template message
Having this data will help businesses optimize their WhatsApp communication strategies by understanding which messages perform best and identifying potential delivery issues.
If you believe this would be helpful, please vote for this idea! 🚀
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S
Sales & Marketing
Merged in a post:
incoming and outgoing whatsapp statistics
C
Caterina Abbrescia
I'd like to know how many WhatsApp messages a sub-account is sending and how many the account receives. It would be great to have something similar to the emails and SMS message statistics, and also in the agency view under Sub-accounts.
Right now, it seems like we can only see how many messages have been sent per workflow.
E
Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL
Our clients ask about WhatsApp metrics constantly. The workflow view only shows part of the picture since customers reply directly too. Having proper send/receive counts would save us from piecing together reports manually.
E
Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL
Template performance tracking is critical. We're sending hundreds of WhatsApp templates weekly and have zero visibility into what's actually working versus what's getting us flagged.
E
Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL
Really need this for client reporting. Right now we have to manually track WhatsApp volume which is a pain when trying to show ROI or justify pricing tiers.
H
Henrique Ferrarese
Filtered by user would be amazing!
S
Samrina Shabha
marked this post as
under review