🟢 WhatsApp Message Delivered Workflow Trigger
under review
C
Cav Finch
I've recently discovered that any WhatsApp account can only receive a certain amount of marketing templates from ANY business within a 24 hour period. If you send a marketing template to a user that has reached their limit then it simply doesn't send. Automations are registering it as delivered though whilst in conversations it says unsuccessful.
It would be beyond helpful to have an action in workflows that registers whether a WhatsApp message has been delivered or not. In the same way we can use "Valid WhatsApp" to see which numbers have a WhatsApp account, a message delivered step could allow us to notify the user if someone hasn't received the message or build an automation loop that will not move on until the message was delivered successfully.
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U
Umar Ranginwala
under review
R
Rahul Rana
I also found that the current "Valid Whatsapp" Feature is not correct. It says valid whatsapp when we send a message and it deliver, then it says valid.
When the number is available on whatsapp (I checked by phone), but message fails to deliver then the valid whatsapp says Not valid.
it needs further impovement. i think currently its only tracking the delivery of message and when message is delivered is Says " Valid Whatsapp"
I guess team should bring some more clarity on whatsapp and how we can make automations on it. even there should be feature which says "open" or "read" just like in emails we have, so we can segment the users accordingly.
S
Support Team
That is a great Idea