A
Aquiles Casabona
We are currently facing a significant problem with our clients: many of them want to stop using GHL’s WhatsApp and migrate to other platforms because GHL still does not offer essential features they consider indispensable.
At the moment, we already have several improvement requests, but there is no set date or specific action to address these issues. It is crucial to include in GHL’s roadmap solutions that allow:
Audio and image interpretation for messages received in conversations with leads, similar to what ManyChat already offers.
More contextual responses: currently, the system replies to each message individually, which harms the experience. A better approach would be to implement a 30-second timestamp from the last interaction, grouping all messages received before the bot’s reply to ensure more context and coherence.
Image interpretation: analyze the received image and respond based on the knowledge already available in the database.
Audio transcription and response: convert the audio into text and reply, even if at first the answer is sent in text format.
These features are already available in other tools and can be implemented using OpenAI resources integrated via N8N, for example, with Evolution Manage as the interface.
We urgently need these simple but high-impact solutions to prevent clients from leaving GHL in search of alternatives.