We need to implement scheduled sending of WhatsApp messages, similar to how we handle SMS. This should include both template and non-template messages. Each contact has different response needs, so scheduling messages can be very beneficial. For example, if someone works at night and wants to schedule a message for the morning, it ensures we are not intrusive and can communicate more effectively.
Scheduling messages will help us maintain timely and professional communication, automate routine tasks, and increase engagement by sending messages when recipients are most likely to read them. Additionally, it allows us to send reminders for appointments, follow-ups, and special promotions, enhancing the overall customer experience and retention.