HighLevel currently supports receiving WhatsApp text messages and images through the Conversations API and Workflows, but WhatsApp voice notes (audio messages) are not passed through to either Workflows or the API.

This creates a major gap in real-world WhatsApp usage. In many markets (MENA, LATAM, South Asia, etc.), voice notes are one of the primary ways customers communicate—especially for service businesses, where users often explain issues, vehicle problems, or requests verbally instead of typing.

Right now, when a lead sends a voice note:

It appears (or is playable) inside WhatsApp

But HighLevel does not forward the audio file or its URL to Workflows or the API

This makes it impossible to:

Send the audio to automation tools (n8n, closebot, Zapier, webhooks, etc.)

Transcribe it with AI (Whisper, Deepgram, etc.)

Trigger workflows based on what the lead actually said