Clean WhatsApp Coexistance WABA Disconnect / Credit Line Removal
J
Joshua Zhang
Disconnection Bug Fix Request: Clean WABA Disconnect / Credit Line Removal
HighLevel should allow businesses to cleanly disconnect their WhatsApp Business Account and revoke the shared credit line when changing BSP/provider.
Currently, businesses need to delete and recreate their WABA just to move providers. This creates serious risks around operational continuity, chat history, data ownership, and customer trust.
WhatsApp is often where businesses manage sales, support, bookings, billing, and customer records. Users should not be locked into a provider or forced to rebuild their WABA to switch.
Meta documentation do support revoking a shared credit line:
Requested fix:
Enable clean WABA disconnect and shared credit line revocation, so businesses can migrate BSPs without deleting and recreating their WABA.
At minimum, this limitation should be clearly disclosed before users connect their main WhatsApp number.
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J
Joshua Zhang
Umar Ranginwala
Samrina Shabha
Do look into this critical notification to clients before whatsapp coexistance connection along with a proper fix to cleanly remove credit line when disconnecting..