Assigned User / Follower WhatsApp Notification without template
F
Francisco Hernández
Let us send an internal notification via WhatsApp to the assigned user or follower via a WhatsApp message instead of a template, with the last reply from the contact, for example: {contact.whatsapp.message.body.reply}
This would be very useful in many scenarios, like a restaurant, so we can send all the order information a Conversation AI agent collects directly to our client's WhatsApp numbers without incurring template charges.
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E
Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL
The template charges kill us on stuff like this. We actually moved our client notifications to WhatSnap.ai since it bypasses the whole template restriction thing entirely. Being able to forward conversation details directly would save so much friction.