Request:

Please add the ability for Voice AI agents to connect with GoHighLevel triggers and automations, so workflows can be executed based on the detected customer response.

Problem:

Currently, inbound Voice AI agents in GoHighLevel are limited in functionality. They cannot:

Access existing triggers

Add or remove tags

Mark customer replies (e.g., “wrong number”)

Trigger automated workflows based on client responses

As a result, when my system is handling thousands of outbound calls and receiving dozens of return calls per hour, there is no way to automatically disposition those responses. This creates a heavy manual workload that defeats the purpose of using automation at scale.

Proposed Solution:

Enable Voice AI agents to trigger workflows and automations directly based on the customer’s spoken responses. For example:

If customer says “wrong number” → automatically tag as Wrong Number and stop future outreach.

If customer expresses interest → trigger workflow to send text/email follow-up.

If customer asks to be removed → trigger compliance workflow to unsubscribe them.

Key Benefits:

Automates client dispositioning without manual intervention

Increases compliance by ensuring opt-out requests are handled instantly

Improves campaign efficiency by cleaning databases in real time

Frees up human agents to focus on high-value conversations