Use Call Transcripts to Train AI
upcoming
J
Jason Ferguson
As we work towards offering AI receptionists to clients, it would be super helpful if the AI could train based on previous call transcripts. For example if we have someone call in and ask to speak with Patty, the AI may not realize they're asking for Patricia. Or maybe industry jargon is used on calls, it would be helpful if the AI can learn what all those terms are so it can respond properly. Some of this stuff only turns up in client calls, and in an ideal scenario, after the call the AI would ask the sub account owner or admin to clarify or add context to what was discussed on the call.
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M
Marland Richardson
Jason Ferguson have you tried leveraging the knowledgebase? You can upload files from your google drive and keep the doc updated with industry jargon etc that your agent can leverage for context. Thoughts?
B
Brock Scott
Aarat Bhatnagar Thanks for all your hard work. Do you have any updates on when this may be implemented?
D
Dedrick Archer
This would be a game-changer!
A
Aarat Bhatnagar
updated the status to
upcoming