Trigger missed call text back if caller doesn't engage with AI Voice agent.
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Eric Dingler
Some people hangup instead of talking with the AI. This should trigger a missed call text back.
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Melissa Prince
YES THIS! I'm having MAJOR trouble with this and 'abandoned calls' and the 'missed call text back' doesn't send because the call was technically 'answered'.
And setting automation to send text when call ends isn't really robust enough - not ALL calls need a text.
I've been tossing the idea around for a workaround which would run thru an if/else condional automation - IF the contact card hasn't been updated with ALL info the AI is collecting, then send a text. But as I've been thinking about it, I've run across instances where that wouldn't be a relevant text from the customers point of view sooooo don't credit me with a good idea cause I'm not sure if it really is or not yet lol.
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Erik Thomasgard
you could just setup an automation that sends a text when the call ends. it would accomplish the same thing.
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Eric Dingler
Erik Thomasgard but I wouldn't want to say "sorry we missed your call" if the person did engage with the AI. That seems strange.
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Erik Thomasgard
Eric Dingler you could have the message be whatever you want it to be.