We’re also working with a client who’s submitted much more content than the 2,000-word limit allows. We’re considering building multiple voice agents that transfer between each other, but would prefer to avoid having the call physically forwarded.
We’re running into this same limitation with multilingual setups, where Spanish calls currently have to be transferred to a separate agent/line.
Is there a workaround or a way to house multiple agents within a single voice flow, allowing us to keep everything on the same number while expanding functionality? Expanding prompt word limits? Any creative solutions you can offer would be hugely appreciated.
Thanks so much—I really appreciate your help on both fronts. Let me know if you need additional context or examples.