Outbound AI Consent Filter
upcoming
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Mat Koenig
Team,
Outbound AI right now is mostly useless. It needs consent but there is no way to sort through contacts to see who has given consent and who has not. We have a few thousand clients who have all consented to marketing which includes robo calling but when I try to test outbound AI on myself it cannot call me due to lack of consent. This is a major issue and currently makes the product unusable unless someone is a new lead freshly opting in. Please update this so we can see who we need to get consent from.
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S
Shane Veldhuizen
I'd like to add to this that we need a way to be able to document consent or give consent via API, as much of what we're doing is through custom development on our own webforms. This is largely necessary due to our business model and the fact that we are dealing with HIPAA compliance. We didn't want to rely on just go high-level forms for certain key parts of the process.
Additionally, we wanted to use outbound calling for some functional types of calls, such as calling a doctor's office to get their fax number, something that can be fairly time-consuming but would be incredibly easy for a voice AI caller to do automatically. This is detrimental to our business, and I'd be willing to contribute to making this a feature priority.
D
Dmytro Afanasiev
Shane Veldhuizen I'm also looking for a way to give consent via API to use a form from Squarespace, but I guess it’s currently only working with GHL forms.
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Aarat Bhatnagar
marked this post as
upcoming
M
Mat Koenig
Aarat Bhatnagar YEEESSSSSSSS!!!! Thank you!