🚀 Feature Request: True “Lead-First Connect Call” (Call Lead → Then Bridge Rep Only If Live)

Problem:

Currently, workflows do not support a true lead-first connect call system.

Right now, the typical setup either:

Calls the rep first, then dials the lead, or

Calls the lead but does not intelligently bridge the rep only after confirming a live answer.

For high-volume teams, this creates major inefficiencies:

Reps sit through ring time.

Reps get connected to voicemail.

Reps waste time on unanswered calls.

Connect rates drop due to friction and delay.

🎯 Requested Feature

Add a native workflow action option:

“Call Contact First → If Live Answer → Then Call Assigned User and Bridge”

Desired Logic:

Workflow triggers.

System calls the lead.

If lead answers live:

System then calls assigned user (or round robin rep).

Once rep answers:

Bridge the call.

If lead does NOT answer:

Trigger alternate actions (voicemail drop, SMS, retry, etc.).

🔥 Why This Matters

For high-volume sales or intake teams (100–500+ leads/month), this would:

Eliminate rep idle ring time

Increase rep efficiency

Improve connect rates

Reduce payroll waste

Improve speed-to-live-conversation

Make GHL competitive with advanced dialer platforms

Right now, teams have to hack together partial solutions or use third-party dialers to achieve this.

This should be a native workflow action option.

⚙ Suggested Implementation

Inside Workflow → “Call” Action:

Add toggle:

☐ Standard Call

☐ Call & Connect Assigned User

☑ Call Contact First → Bridge Assigned User Only If Live

Optional:

Fallback routing if assigned user doesn’t answer

Queue support

Backup rep logic