Enable Voice AI to take orders
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Bashir Ahmed
For restaurants such as Pizza chains, they get burst of calls during dinner time or lunch time. Voice AI simply taking name, phone and what's your issue is not good enough. It will be real enabler for these businesses if Voice AI could already take the order and provide a confirmation number to the caller. Then after the call, send the order summary to someone in the staff (this part is already in place).
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R
Ryan Egan
You can do most of this already with the exception of giving the order number over the phone. Just have the bot let them know a confirmation text will be sent with their order number after the call.
You'd have to use the API to send payment and order information into the pizzeria's order system. Then once an order number is generated it could kick back to a webhook and trigger a text to the customer.
You may run into PCI compliance issues storing CC data in regular custom fields.
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G J
Questions:
- How do you plan to get payment from the customer if an order was taken over the phone?
- How do you plan to send a receipt for the order?
Puru Bansal & Sales and Marketing: In the UK phone payments can be made via a secure line whilst purchasing goods or services - the customer service rep would normally transfer you to a secure line and get a signal after the card gets charged successfully. It would work amazingly well for the restaurant order use case (and potentially for a store product purchase over the phone, in the future).