Automation Trigger From Voice AI
R
Ryan Egan
I know what you're thinking, you can already trigger workflows at the voice AI interface. But having a trigger in the workflow that allows you to work with the data from the call would be very useful. Right now it's a hassle because you have to make sure every piece of data is stored in fields properly and then trigger the workflow.
If you had a workflow trigger inside the automation builder that allowed you to configure based on the information from the call, then you wouldn't have to build so many fields and you could trigger and create rules off of sentiment and what not.
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Amir Harouni
What you're suggesting is a workflow trigger inside the automation builder that directly utilizes real-time call data. This means:
- No need to create extra fields just to store temporary data.
- Workflows could be triggered dynamically based on real-time insights from the call.
- Rules could be built based on call attributes, such as:
Sentiment analysis (e.g., trigger an escalation if the customer sounds frustrated).
Keywords detected (e.g., if the user mentions "cancel" → trigger a retention workflow).
Call duration (e.g., if the call exceeds 5 minutes, trigger a follow-up action).
Call metadata (e.g., trigger a workflow if it's a high-value customer).