N
Nestor Reyes
DESCRIPTION
Currently, within the Voice AI Agent settings, the “After the Call – Action → Update Contact Field” option does not allow selecting Date/Time–type Custom Fields. The system only supports updating text fields.
This limitation prevents many important automation scenarios where the AI Agent collects structured date/time information from the customer.
Why this enhancement is needed
Voice AI Agents frequently ask users questions whose natural response is a date and/or time. For example:
  • “When would you like us to call you back?”
  • “What day works best for your appointment?”
  • “When will you send the required documents?”
The agent can understand and extract the date/time, but there is no way to store this information in a Date/Time Custom Field, because the action does not support that field type.
Example use case
If a customer tells the agent, “Call me tomorrow at 3 PM,” the agent can capture this information, but the system cannot store it in a Date/Time field—only as text—limiting the ability to use this value in downstream workflows or scheduling logic.
Requested Enhancement
Please enable Date/Time Custom Fields to be selectable inside the Voice AI Agent’s “Update Contact Field” action.
This simple improvement would:
  • Increase compatibility with more workflow scenarios
  • Allow storing structured date/time values instead of plain text
  • Enable more advanced logic for follow-ups, scheduling, tracking, etc.
  • Improve the overall automation potential of Voice AI Agents
  • This enhancement would make the Voice AI Agent system significantly more flexible and aligned with real-world business workflows.