AI Voice Booking – Cancellation Issue
A
A Katz
AI Voice Booking – Cancellation Issue
I’m using AI Voice Booking in GoHighLevel and noticed this issue:
• When two appointments exist, and I try to cancel an appointment through AI Voice, it only cancels the second appointment, even if I request to cancel the first one.
• Also, if an appointment is booked 2 weeks in advance and later canceled, AI Voice does not properly handle cancellations appointments scheduled before that future date.
Is this a known limitation with AI Voice and calendar handling, or is there a correct way to configure this?
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S
Sales & Marketing
Merged in a post:
Voice AI to reschedule/move a booked appointment to a different time
C
Carlo Del Rosario
Thought of this while testing appointment booking action during Voice AI call where I asked the Voice AI for an appointment booking and while the first booking attempt was done, I thought of rescheduling/moving the booking date an hour later.
AI told me that the schedule was moved but when I checked the calendar it just booked another schedule an hour later. It did not move the first booking.
Chase Buckner
Merged in a post:
AI Voice Booking – Cancellation Issue
A
A Katz
AI Voice Booking – Cancellation Issue
I’m using AI Voice Booking in GoHighLevel and noticed this issue:
• When two appointments exist, and I try to cancel an appointment through AI Voice, it only cancels the second appointment, even if I request to cancel the first one.
• Also, if an appointment is booked 2 weeks in advance and later canceled, AI Voice does not properly handle cancellations appointments scheduled before that future date.
Is this a known limitation with AI Voice and calendar handling, or is there a correct way to configure this?
A
Aditya Jha
Hello Carlo Del Rosario, are you still facing this problem or did you find a solution to this?
C
Carlo Del Rosario
Aditya Jha we disabled the direct calendar booking for now as this is still persistent the last time we tried it out last December.