Don't let Users remove people completely from HighLevel
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Melissa Blair
When in Team Settings in a sub-account, please remove the Delete option all together. Only let them Remove from Location. When a User chooses to Delete, it deletes that user even when they have their own account. We have a number of Virtual Assistants who have their own account AND also work with some of our clients. When the client no longer needs the VA, they delete them from their account but that deletes the VA's entire sub-account. Can this be fixed so that doesn't happen anymore??
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Stephanie LaTorre
In addition - don't let them be able to change the email if the user is on multiple sub accounts. We had a massive issue with this recently
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Brian Kelly
I totally concur. This just happened to me. One of my clients just deleted my VA from his Team. My VA is also and admin of 3 other sub-accounts. When he deleted her from his sub-account, the end result was she was deleted from EVERY sub-account.
This is "User Permissions 101" stuff here (I'm a former software engineer). This should NEVER be allowed. Only an AGENCY admin should have the privilege for such an action.
I have numerous workflows in 3 different subaccounts where I had "Internal Notifications" steps that were set up to message my VA given certain conditions. I now have to go through EVERY workflow in 3 different sub-accounts and restore each of those corresponding steps to ensure the messages get to her (GHL support was able to restore her account, but not any of the associated Assigned Contacts nor Internal Notification steps. So restoring from a snapshot would not even do the trick.
My goodness, if I had just 10 more clients using these workflows this would have been devastating from a time standpoint to go in and fix everything.
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Jonathan Chamberlin (troublshooting)
Agreed