Different User Permissions Across subaccounts
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Ashley Durr
I came across this issue as I have a user that already exists in my system through someone else's sub-account and now they want their own account but they purchased a plan that gives them fewer permissions but I can't remove features from their profile without it affecting the other subaccount they are in. This is definitely a limitation for my (and probably other's) use cases.
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Wan Ahmad Daniel
Currently, GoHighLevel user permissions only allow me to hide or show the entire Websites/Funnels tab.
If the tab is visible, the client has full access — they can edit, delete pages, funnels, forms, and also see internal features like “Ask AI.”
This creates serious issues for how I deliver and protect client websites.
Problem
When a client purchases a website from me, they must be able to access what they purchased.
I cannot completely hide the Websites tab, because the website belongs to them.
However, when the tab is visible, the client can:
i)Edit or delete pages, funnels, and forms
ii)Break live websites accidentally
iii)Access advanced tools they don’t understand
iv)See the “Ask AI” feature, which:
-Reduces perceived professionalism
-Makes clients think the website was “just built with AI”
-Creates unnecessary questions and trust issues
There is currently no safe middle option between full access and no access.
Requested Feature
Please add granular permission controls for Websites & Funnels, such as:
i)View-only access
ii)View & edit (content only)
iii)Restrict delete actions
iv)Ability to hide advanced tools (including AI-related features)
Separate permissions for:
Websites
Funnels
Forms
This would allow clients to own and view their website without risking damage or confusion.
Why This Matters
Protects live websites from accidental deletion
Maintains professional positioning with clients
Reduces support issues and misunderstandings
Allows fair ownership access without full backend control
This feature would significantly improve trust, safety, and professionalism when delivering websites inside GoHighLevel.
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Josh Salazar
Running into the same issue. Please roll this out dev team!
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Shai Edri
must have please! it even can be considered as a bug ((:
T
Tristan Stier
Sales & Marketing
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Kameron Ivie
YES!!! we need this!
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Alex Mcconnachie
agreed this is a must have feature! please add this to the roadmap ASAP!
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David Muñoz Maradiaga
Adding my full support here — this limitation creates real operational and security challenges for agencies managing multiple client environments.
In our case, we manage several sub-accounts under a white-labeled setup, and many of our team members collaborate across them with different responsibilities. Having to clone or rename users just to control permissions is inefficient and risky.
Being able to assign distinct roles and permissions per sub-account would allow us to maintain proper access boundaries, improve data security, and scale responsibly within the SaaS model.
This isn’t just a convenience — it’s essential for agencies offering professional multi-client management. Please prioritize this feature. 🙏
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Dr. Steve Moore
We are in need to have different roles and permissions for users based on the subaccount that they are accessing without having to create a new user account.
For example, we have users that use our white label for their personal business and we want them to have full admin access. That same user may admin another subaccount with less accessibility. The same user may develop on on an agency subaccount and we would want significant restrictions to prevent them from seeing (payments) and editing websites, automations etc.
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Laura Timbrook
We have this same issue, someone is an Admin on one sub account and needs to be a user on another subaccount!
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Pedro Poleza
How is this not a thing...
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