I would like to request a Do Not Disturb or Silent Mode option for each staff member based on their user availability.

Right now, staff members can have availability hours set inside their user profile, but calls and notifications can still ring or alert them outside of those hours. This creates an issue for employees, team members, and non-admin staff who do not want their phones ringing after work hours.

There should be a setting under either:

Staff Settings > User Availability

or

Staff Settings > Notification Settings

that allows calls, app notifications, and related alerts to be silenced automatically when the staff member is outside their available hours.

Suggested setting:

Do Not Disturb Outside Availability Hours

When enabled, the system would automatically silence or stop routing calls and notifications to that staff member when they are marked unavailable.

This would help with:

Preventing staff phones from ringing after hours

Respecting employee work schedules

Avoiding burnout for non-admin staff

Reducing the need for staff to manually log out

Making user availability actually control when staff can be contacted

Improving call routing for teams with different schedules

This is especially important for agencies and businesses with employees who are not owners or admins. A regular employee should not have to log out of the app every day just to stop after-hours calls or notifications.

Helpful options could include:

Silence incoming calls outside availability

Silence mobile app notifications outside availability

Allow emergency/admin override

Apply only to assigned conversations or calls

Set different rules for calls, SMS, and app notifications

Show staff as unavailable for routing purposes

The goal is simple:

If a staff member is outside their set availability, HighLevel should have an option to automatically stop ringing or notifying them until they are available again.

This would make staff availability more useful and help teams operate without everyone’s phone turning into a haunted doorbell after hours.