Users Already exists error - Have logins be associated with a username NOT email
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Dustin Bywater
I am fairly new to GHL and have already been experiencing the issue of not being able to add users to my system because they already exist with another agency. This is a pain for me as I am selling the software as a SaaS than an agency so this means most of my users sign themselves up without much communication. So then it leaves me with a dilemma.. How do I approach this without breaking both the prior agency's whitelabel and my white label? As you can see this rabbit hole is deep and can cause massive problems. I propose that we start requiring users to login with Usernames (NOT email addresses) It would be far easier and cleaner to reach out to someone and say sorry you username is already taken. Here is your options for a new one. Than sorry your email is already being used in the system.. I have only been selling GHL for 3 weeks and have like 8 people signup, 2 of which were already in the system so either I am really unlucky or this has to be a bigger problem. The first time it happen the user was an active client paying over 10k+ per month with the other agency. There is quite a bit on the line there should the whitelableing be blow. Please come up with a solution for this!
HIGHLVL-I-1806
Log In
C
Carlos Aguirre
I have the same issue this has been solve?
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Juliana Acero
At the end of the email, exampleemail@example.com you should add a +1 or +2 if they already had a user. So it should be exampleemail+1@example.com and it'll work.
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Gabriel Ortiz Fernandez ADMIN
Juliana Acero such a simple solution to this headache. Thanks Juliana. 3 years after.
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Ryan Lenocker
Same issue here. Looks like I am going to have to get another email as a work around but this would be nice to not have to do. Any updates on this issue?
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Gourav Hazra
did you guys find any solution? Please share,annoyed by this issue. thanks
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Ali Seyedali
I agree with Dustin. I signed a new client who already use highlevel for another service so this is really annoying